Website Chat, Built Around Your Business
Turn website visitors into conversations with a fully managed web chat solution customized around your organization's workflow. White Rabbit Systems builds, deploys, monitors, and maintains your chat so your team can focus on the conversations that matter.
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What It Is
A Better Way to Connect With Website Visitors
Your website is often the first interaction a potential customer has with your business. Web Chat gives visitors an immediate, convenient way to ask questions, provide information, and connect with your team without searching for a phone number or filling out a traditional contact form.
White Rabbit Systems Web Chat is customized around your business rather than forcing your workflow into a generic platform. From the questions visitors are asked to how conversations are routed to your staff, the system can be configured around the way your organization actually works.
Features
Everything Your Chat Needs, Nothing It Doesn't
Customized to Your Workflow
Questions, messaging, routing, branding, and chat behavior can be configured around your organization's needs.
Live Staff Routing
Route conversations to the appropriate employees and adjust availability or routing as staffing needs change.
Automated Intake
Collect important information from visitors even when a staff member isn't immediately available.
Analytics & Reporting
Track chat activity, engagement, intake volume, and other performance metrics through integrated reporting.
Responsive & Mobile Friendly
Provide a consistent experience for visitors whether they're browsing from a desktop, tablet, or phone.
Managed & Maintained
White Rabbit Systems handles monitoring, updates, security patches, maintenance, bug fixes, and ongoing adjustments.
The WRS Difference
Not Another One-Size-Fits-All Chat Platform
Every organization handles new inquiries differently. Your website chat should reflect that.
White Rabbit Systems works with your team to understand how inquiries are handled and configures the system around that process. Need different questions? Different routing? Changes to the interface? A new workflow?
The goal isn't to make your business adapt to the software. We adapt the software to your business.
How It Works
Three Steps. That's It.
We Learn Your Workflow
We review how your organization currently handles website inquiries and determine what information your team needs.
We Configure & Deploy
White Rabbit Systems configures the chat experience, intake questions, routing, branding, and website integration.
We Manage It
Once deployed, we monitor and maintain the system and make adjustments as your organization's needs evolve.
Analytics
See What's Happening
Understand how visitors are using your website chat with integrated analytics and reporting. Track chat activity and intake trends to see how the system is being used and identify opportunities to improve visitor engagement.
Pricing
Built for Your Organization
Every implementation is configured around the needs of the organization. Contact White Rabbit Systems to discuss your website, workflow, and requirements.
Book a DemoFAQ
Common Questions
Can the chat match our website?
Yes. The appearance and messaging can be customized to integrate naturally with your existing website and branding.
Can we customize the questions visitors are asked?
Yes. Intake questions and workflows can be configured around the information your organization needs.
What happens when no one is available?
The system can continue collecting information so your team can follow up with the visitor.
Can conversations be routed to different employees?
Yes. Routing and employee availability can be configured and adjusted as your staffing needs change.
Is visitor information secure?
Yes. Chat data is hosted by White Rabbit Systems in the US and transmitted over encrypted (HTTPS) connections. Each organization's data is kept separate, and intake submissions are delivered only to your designated staff.
Do you maintain the system?
Yes. This is a managed service. White Rabbit Systems handles ongoing monitoring, maintenance, updates, troubleshooting, and routine configuration changes.
Get Started
See How Web Chat Could Work for Your Business
Every organization communicates differently. Let us show you how Web Chat can be configured around yours.
Book a Demo